The Japanese Art and
Science of creating
Extraordinary Hospitality
Experiences
Discover what Omotenashi really is,
where the culture comes from
and how it can transform the qualities
of 5 Star Hospitality Guest Experiences
Omotenashi Is a Hospitality Culture
That Began as a Simple Philosophy
Of Empathetic, Understated Service
With No Expectation of Thanks
5 Star Hotel L & D Managers
Presenting a unique, advanced East-West hospitality course to the suite of CPD programmes you offer your 5* team.
Designed to complement existing programmes, it stimulates critical thinking on their current practices by an examination of the world-class Japanese hospitality culture called Omotenashi.
Your staff will gain fresh perspectives, learning to add that crucial polish that transforms good service into extraordinary experiences. Leading to increased guest loyalty and improved staff retention.
5 Star Hotel Hospitality Professionals
Elevate your hospitality career with a course blending Omotenashi culture and Western luxury standards.
Uncover the subtle nuances that transform good service into extraordinary experiences. Gain fresh perspectives, master anticipatory service and develop emotional intelligence to delight diverse guests.
Learn self-care techniques and rediscover your purpose in hospitality. Invest in yourself to delight guests and open new career opportunities, standing out in the competitive 5-star landscape.
