Category: Japan

Japan is a Customer Service Heaven For Introverts… How is that, and why is understanding what they do helpful and important? One […]

What is the difference between ‘Proactive Service” and the Japanese philosophy of ‘Kikubari’ ? I recently received an invite to what looks […]

There’s more to extraordinary Japanese Customer Experience than ‘Omotenashi’ There is one extraordinary Customer Service culture in the world that stands head […]

Customer Service in Japan really is extraordinary! Ask anybody who has been there…. Unless you have been to Japan it is a […]

What kind of hotel sends a memo like this to all its guests? While researching the extraordinary customer service culture in Japan […]

In Japan they have extraordinary customer service competitions The culture of extraordinary customer service is so pervasive that some Japanese companies have […]