Hospitality Technology
Maximising Hospitality Industry Customer Experience with technology A key insight from the Japanese “Omotenashi” customer service culture comes from their version of our “The […]
Category: Omotenashi
Introvert Focuaswed Hospitality in Japan
Japan is a Customer Service Heaven For Introverts… How is that, and why is understanding what they do helpful and important? One […]
Proactive Hospitality
What is the difference between ‘Proactive Service” and the Japanese philosophy of ‘Kikubari’ ? I recently received an invite to what looks […]
There is more to guest hospitality in Japan
There’s more to extraordinary Japanese Customer Experience than ‘Omotenashi’ There is one extraordinary Customer Service culture in the world that stands head […]
Extraordinary Japan
Customer Service in Japan really is extraordinary! Ask anybody who has been there…. Unless you have been to Japan it is a […]
Kikubari Memo
What kind of hotel sends a memo like this to all its guests? While researching the extraordinary customer service culture in Japan […]
Customer Service Competitions
In Japan they have extraordinary customer service competitions The culture of extraordinary customer service is so pervasive that some Japanese companies have […]