Welcome to the Omotenashi Academy

You obviously have a deep interest in delivering great professional hospitality and service.

This is the first step on the “The Omotenashi Way“

And, as a 5 star hospitality professional, you’ll certainly have some of the key skills. 

But maybe not all of them. 

Perhaps you’re a “natural” but don’t know how skillful you really are.

The Omotenashi Way begins with

Understanding why giving selfless service is empowering

Then

Adopt the winning attitudes and philosophy

Finally

Polish your Key Skills by learning…

“what they actually are”

“how to perfect them”

“and understand why they work”

Key Omotenashi Skills

Mastering your own emotion state. By understanding personas.
Greetings. Mastering your many interactions.
Polite speech. And polite body language.
Active listening. Listening to understand. And showing it.
Giving apologies. It’s not personal.
Anticipating needs. Mitigating anxieties.
On being empathetic. Why it is often difficult.
Mindfulness. It’s not about yours. It’s about theirs.